Virtual Service Call
Not sure if you should repair your appliance? Looking for an estimate of repair fees?
Book a 15 minute virtual service call with us, and we'll diagnose the problem and possible causes for only $40.
How It Works
Three steps to get expert eyes on your appliance — without leaving your home.
Request Your Call
Submit a quick request below. Tell us about your appliance and the issue you're experiencing so our team can prepare.
We'll Reach Out
A member of our team will contact you shortly to confirm a convenient time for your virtual call. We'll send you prep instructions and a video call invitation link by email before your appointment.
Live Diagnosis Session
At your scheduled time, click the video call link from your email to connect with one of our trained technicians. We'll walk you through diagnosing the issue and recommend the best next step.
Virtual Service Call Expectations
Setting clear expectations before you book.
What it IS
A 15-minute video call where our technician visually reviews your appliance.
Use of live video and the model/serial number to identify symptoms and possible causes of the problem.
An efficient way to confirm the problem and decide if an in-home visit is needed, possibly saving you time and money.
A way to provide you with a better estimate of repair costs before booking an in-home service call.
What it IS NOT
We will not walk you through taking apart your appliance.
We will not have you handle tools or perform any technical repairs.
Our technician will need to come to your home if the problem requires hands-on repair.
If in-home service is needed, we will provide a final estimate after the official diagnosis.
Smart Diagnosis Starts Here
A virtual service call puts our expertise to work for you immediately — before a tech even steps through your door.
Skip the wait for an in-home visit. Get professional guidance sooner and know exactly what you're dealing with.
For simpler issues or pre-diagnosis, a virtual call can save you the cost of a service trip and get you back up and running faster.
Our trained technicians know what to look for. Walk us through what's happening and we'll help you understand the problem — and what it takes to fix it.
Understand the issue and your repair options before scheduling an in-home visit — so there are no surprises.
Expert Diagnosis, No Drive Required
If you move forward with in-home service, the $40 is credited toward your standard service call fee.
What to Have on Hand
To make the most of your virtual call, have these ready before we connect:
- Your appliance brand and model number (usually on a label inside the door or on the back)
- A cell phone or tablet with video call capability.
- A stable internet connection for clear communication.
- Zoom app downloaded on your phone or tablet.
- Our technician will take care of the rest!
Request Your Virtual Service Call
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